FAQs & Troubleshooting
![]() |
Popular |
175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Delete print jobs from the print queue.
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15How to identify your Operating System (OS).
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 20I installed scan-key-tool, but it does not work. (Linux)
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 23Uninstall printer drivers (Linux)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26When I scan a document using ControlCenter, the scanned file size is too big.
- 27When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32Pre-Required Procedures (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 36Open the Status Monitor
- 37The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 38Open the "Scanners and Cameras" and Properties.
- 39What is the difference between the toner cartridge and the drum unit?
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41I cannot print from my computer via USB.
- 42Change the printer driver settings (Windows/macOS)
- 43The printer status is Offline or Paused.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 47Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50Which E-mail packages are compatible with ControlCenter3?