FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6How to identify your Operating System (OS).
- 7I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Is my Brother machine compatible with Windows Vista?
- 15How do I clean the laser scanner window?
- 16How do I clean the scanner to improve the copy quality?
- 17How do I clean the drum unit?
- 18How do I clean the corona wire?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Windows 7 Support Information
- 24I cannot scan via USB. (Mac OS X)
- 25How do I clear vertical lines or streaks that appear in the copies I made?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28Uninstall printer drivers (Linux)
- 29Pre-Required Procedures (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Delete print jobs from the print queue.
- 33Can I use AirPrint with my Brother machine?
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37The paper is skewed when it's printed.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41My Brother machine misfeeds paper.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Print command (LPR) (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50Is my Brother machine compatible with third party print servers?