FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3How do I know which side up my photo paper should be in the tray?
- 4Scan a document from a Windows XP application
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11Can third party ink be used to refill the ink cartridges?
- 12Replace Ink
- 13How do I load envelopes into my machine?
- 14Wrong Paper Size
- 15I am unable to print from a client PC to a printer on a print server. (Linux)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Can I use AirPrint with my Brother machine?
- 19Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 23Configure and use the Scan Key Tool (Linux)
- 24Print command (cupswrapper) (Linux)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 27Scan and save a document in PDF format (Scan to File)
- 28Scan a document into ScanSoft™ PaperPort™ 11SE
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36Configure scan settings without administrator privileges (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38Pre-Required Procedures (Linux)
- 39Windows 10 Support Information
- 40Open the Status Monitor
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45How to identify your Operating System (OS).
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47The edge of glossy paper is smudged.
- 48Change the printer driver settings (Windows/macOS)
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)