FAQs & Troubleshooting
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214 Results
- 1I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4Replace Ink
- 5How do I load envelopes into my machine?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Open the Control Panel (For Windows)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I cannot make borderless prints.
- 11How to identify your Operating System (OS).
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15Scan a document from a Windows Vista application
- 16Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 17When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19Configure the Scan to Email Feature (Linux)
- 20When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 21Configure scan settings without administrator privileges (Linux)
- 22"Offline" appears on the Status Monitor.
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25Scan a document using "Scanner and Camera Wizard" in Windows XP
- 26Paper Jam
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28When I print images, the quality is not good (Linux)
- 29I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31Install PaperPort™ 12SE / 14SE onto Windows 10.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Delete print jobs from the print queue.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40The printer status is Offline or Paused.
- 41Windows 7 Support Information
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46Can third party ink be used to refill the ink cartridges?
- 47When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 48When I print, the pages are smudged with ink. What should I do?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Set the date and time