FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot make borderless prints.
- 4The printer status is Offline or Paused.
- 5What driver package format is supported by my Linux distribution?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from or scan to Android™ Smartphone?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11The print speed is very slow when I use XML Paper Specification Printer Driver.
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Change the printer driver settings (Windows/macOS)
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot print from my computer via USB.
- 24Scan and save a document in PDF format (Scan to File)
- 25When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 26Scan a document in Windows 8 and Windows 10.
- 27Paper Jam
- 28How do I clean the Scanner to improve the copy quality?
- 29Improve poor print quality.
- 30Replace Ink
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Delete print jobs from the print queue.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Open the Control Panel (For Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43How to identify your Operating System (OS).
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?