FAQs & Troubleshooting
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192 Results
- 1(Video) Load A5 long edge paper
- 2No Toner
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Replace Drum
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print from or scan to Android™ Smartphone?
- 8The printer status is Offline or Paused.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Jam Inside
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12"Offline" appears on the Status Monitor.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16(Video) Load A5 short edge/A4/Letter paper
- 17Print a web page from iPrint&Scan when using an Android™ mobile device.
- 18I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Fuser Error or Self-Diagnostic
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22Replace Toner
- 23Where can I download Brother iPrint&Scan application for Mac?
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Where can I find my Brother machine's serial number?
- 26Configure and use the Scan Key Tool (Linux)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28What is Brother iPrint&Scan?
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Unable to Scan / Scan Unable
- 35No Drum
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40(Video) Set up your Brother machine
- 41(Video) Unpack your Brother machine
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43I cannot print from my computer via USB.
- 44Document Jam
- 45Jam Tray
- 46Turn the Toner Save mode on or off
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50I cannot install the Brother printer driver (macOS 11 or later)