FAQs & Troubleshooting
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95 Results
- 1Jam Inside
- 2Replace Toner
- 3No Toner
- 4Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 5Replace Drum
- 6Fuser Error or Self-Diagnostic
- 7Drum !
- 8Jam Tray
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10"Offline" appears on the Status Monitor.
- 11How to identify your Operating System (OS).
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 16What is Toner Continue Mode?
- 17Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18Unable to Scan / Scan Unable
- 19Change the printer driver settings (Windows/macOS)
- 20No Drum
- 21Print Unable or Print Unable XX
- 22TONER ENDED
- 23Drum End Soon
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Where can I download Brother iPrint&Scan application for Mac?
- 26I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Windows 10 Support Information
- 30Open the Control Panel (For Windows)
- 31Open the "Scanners and Cameras" and Properties.
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 35Check the remaining life of my Brother machine's drum.
- 36Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 37Turn the Toner Save mode on or off
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Can I use AirPrint with my Brother machine?
- 41Scan a document and e-mail it as an attachment. (For Windows)
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Cartridge Error
- 44The printer status is Offline or Paused.
- 45Toner Low
- 46When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48Out of Memory
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50What is the recommended paper?