FAQs & Troubleshooting
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95 Results
- 1Jam Inside
- 2No Toner
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Replace Toner
- 5Replace Drum
- 6Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Clean the corona wire of the drum unit.
- 12How to identify your Operating System (OS).
- 13The printer status is Offline or Paused.
- 14Drum End Soon
- 15"Offline" appears on the Status Monitor.
- 16I'm having an issue with the print quality.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Delete print jobs from the print queue.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Can I use AirPrint with my Brother machine?
- 21Can I print from or scan to Android™ Smartphone?
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23Where can I download Brother iPrint&Scan application for Mac?
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Change the printer driver settings (Windows/macOS)
- 30No Drum
- 31TONER ENDED
- 32Is my Brother machine compatible with third party print servers?
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34Toner Low
- 35When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 36In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 37Drum !
- 38Out of Memory
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What is the recommended paper?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 45Clean the Drum Unit.
- 46Clean the scanner to improve the copy or fax quality.
- 47Uninstall the Brother Software and Drivers (Windows)
- 48Turn the Toner Save mode on or off
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Windows 10 Support Information