FAQs & Troubleshooting
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130 Results
- 1Turn the Toner Save mode on or off
- 2Cartridge Error
- 3Replace Drum
- 4Replace Toner
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6No Drum
- 7Can I print from or scan to Android™ Smartphone?
- 8Jam Inside
- 9Jam Tray
- 10Black lines down the page
- 11Clean the Drum Unit.
- 12How to identify your Operating System (OS).
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14Change the printer driver settings (Windows/macOS)
- 15What is the recommended paper?
- 16The keys on the control panel do not respond or triple beep when I press them.
- 17Scan a document using Brother iPrint&Scan. (macOS only)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Can I use AirPrint with my Brother machine?
- 23I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 24Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 28Cover is Open
- 29Toner Low
- 30Scan using XSane or GIMP (Linux)
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32Is my Brother machine compatible with third party print servers?
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36Uninstall Scan-key-tool. (Linux)
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38I cannot scan via USB. (Mac OS X)
- 39I'm having an issue with the print quality.
- 40Out of Memory
- 41Set the date and time
- 42Uninstall the Brother Software and Drivers (Windows)
- 43What driver package format is supported by my Linux distribution?
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45Uninstall the scanner driver. (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Open the Control Panel (For Windows)
- 49I can see some steam or moisture from the vents when printing.
- 50What is the difference between the toner cartridge and the drum unit?