FAQs & Troubleshooting
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129 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Drum
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6Turn the Toner Save mode on or off
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Jam Inside
- 9Jam Tray
- 10Replace Toner
- 11Unable to Scan / Scan Unable
- 12No Drum
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18Cartridge Error
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Toner Low
- 21Uninstall the drivers. (macOS 13 or greater)
- 22Black lines down the page
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24Clean the Drum Unit.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32I'm having an issue with the print quality.
- 33Cover is Open
- 34What is the recommended paper?
- 35The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 36Delete a network scanner entry. (Linux)
- 37Firewall port requirements of the Scan Key Tool (Linux)
- 38"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 39"Offline" appears on the Status Monitor.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Is my Brother machine compatible with third party print servers?
- 42Configure the Scan to Email Feature (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44Scan using XSane or GIMP (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46Command List of brscan. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Uninstall printer drivers (Linux)
- 50Check the firmware version.