FAQs & Troubleshooting
Popular |
121 Results
- 1I get an error message and cannot update the firmware. (Windows 10 or later)
- 2Where can I download the latest P-touch Editor for Mac?
- 3Which brands of Ni-MH rechargeable batteries do you recommend?
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I clear the current format settings and/or the text on the display?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8The screen ‘locks’, or the printer does not respond normally.
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10How do I eliminate the margin from the start or end of my label when printing?
- 11How do I change the size of characters?
- 12How do I initialize and clear the printer to factory default settings?
- 13P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18How do I print multiple lines and how many lines can I print?
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 21Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 22Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24How do I change the Language setting of the printer?
- 25Where can I find my Brother printer's serial number?
- 26I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 27A tape jam which cannot be cleared keeps occurring.
- 28Label files saved previously are now empty.
- 29The printer stops while printing a label.
- 30How do I use a template? (P-touch Editor 5.1 for Mac)
- 31The fabric tape became detached after washing.
- 32Can I change the text settings line by line?
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35How do I type accented characters?
- 36When I press the print key, the power turns off.
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38P-touch Editor crashes when I open it on my Mac.
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Can my printer use TZ/TZe tapes?
- 41How to install Brother software on a computer not connected to the Internet
- 42How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 43The tape got jammed or stuck in the printer.
- 44"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 45I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 48The top and base layers of the laminated tape are misaligned.
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac