FAQs & Troubleshooting
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104 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4Configuring frequently-used scan settings on your Brother machine.
- 5Unable to Scan XX
- 6Configuring frequently-used scan settings on your computer.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Replace Pick up roller
- 9Duplex (two-sided) scan
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11What is the default password for my Brother machine?
- 12Scan error due to length, reduce length
- 13Changing scan settings in ControlCenter.
- 14Paper suitable for scanning
- 15"Multifeed detection" or "Multifeed Detection Error"
- 16Replace Reverse Roller
- 17The LCD displays an error code when I use Web icon (Brother Web Connect).
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Document Jam
- 20Wireless LAN Error Codes
- 21Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23What is Brother Web Connect?
- 24Discover the MAC address of the Brother network card
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Out of Memory
- 28The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 29Update the Driver or Firmware for your Brother machine
- 30Your Brother Machine Cannot Scan over the Network
- 31Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 32The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 33The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 34A gray line or margin appears on the side of the scanned document.
- 35Access Web Based Management
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Open the Control Panel (For Windows)
- 39When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 40Can I print from or scan to Android™ Smartphone?
- 41Check your machine's IP Address or Node Name
- 42Uninstall the Brother Software and Drivers (Windows)
- 43Install BRAdmin Professional 3
- 44"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 45If You Want to Check that Your Network Devices are Working Correctly
- 46Set up your Brother machine on a wireless network.
- 47Reset the Scheduled maintenance counter
- 48Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 49I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 50I cannot save a file downloaded from the Brother support website (For Windows)