FAQs & Troubleshooting
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90 Results
- 1Load Documents
- 2How to identify your Operating System (OS).
- 3Load Receipts, Clippings, Photos, and Other Documents
- 4Load Non-standard Size Documents
- 5Save Scanned Documents on Your Computer
- 6Load Documents Longer than Standard Size
- 7Load Business Cards
- 8What is Brother iPrint&Scan?
- 9Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 10Set a Login Password for Web Based Management
- 11Replace the Pick Up Roller
- 12Reset the Usage Counters
- 13Wireless LAN Error Codes
- 14Set up your Brother machine on a wireless network.
- 15What is the default password for my Brother machine?
- 16Clean the Scanner and Rollers
- 17Scan Using Web Services from the Brother Machine (Windows® 7, Windows® 8 and Windows® 10)
- 18Acceptable Documents
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Where can I download Brother iPrint&Scan application for Mac?
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22Load a Plastic Card
- 23Load Standard Size Documents
- 24Access Web Based Management
- 25Check the Network Name (SSID) that your machine is connected to.
- 26Check your machine's IP Address or Node Name
- 27Uninstall the driver (OS X 10.10 or greater).
- 28Configure the Scan to Email Feature (Linux)
- 29Command List of brscan. (Linux)
- 30Update the Driver or Firmware for your Brother machine
- 31Scanning and Other Problems
- 32Set up a Scan to SFTP Profile
- 33Set the Date and Time Using Web Based Management
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Check the firmware version.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Replace the Brake Roller
- 38Discover the MAC address of the Brother network card
- 39Document Jam
- 40Reset the network settings to the factory default.
- 41My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 42Your Brother Machine Cannot Scan over the Network
- 43Secure Function Lock 3.0
- 44Set Up the Brother Machine Using Remote Setup (Mac)
- 45Set Up the Brother Machine Using Remote Setup (Windows®)
- 46Configure Public Mode for Secure Function Lock 3.0
- 47Turn Setting Lock On
- 48Scanning with a mobile device
- 49The scanning speed is slow when scanning from my machine. (Windows)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)