FAQs & Troubleshooting
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105 Results
- 1Duplex (two-sided) scan
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Easy Scan to E-mail
- 4Discover the MAC address of the Brother network card
- 5Important points for specifying the scan area (Linux)
- 6Open the Control Panel (For Windows)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Delete a network scanner entry. (Linux)
- 10I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 11Paper suitable for scanning
- 12Replace Roller
- 13Replace Pad
- 14Unable to Scan XX
- 15Can I print from or scan to Android™ Smartphone?
- 16The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 17Configure the Scan to Email Feature (Linux)
- 18Command List of brscan. (Linux)
- 19Uninstall the scanner driver. (Linux)
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Check the firmware version.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24What is Brother iPrint&Scan?
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Cover is Open
- 27Scan using XSane or GIMP (Linux)
- 28Uninstall Scan-key-tool. (Linux)
- 29Pre-Required Procedures (Linux)
- 30I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 31Configuring frequently-used scan settings on your computer.
- 32Verify the Brother machine connected to the Wireless Network (For Windows)
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 35Multifeed
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Replace Parts
- 38What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 39What is WEP?
- 40Document Jam/ Too Long
- 41What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Verify the Brother machine connected to the Wired Network (For Windows)
- 46Scanning with the Cloud
- 47How to identify your Operating System (OS).
- 48Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 49Scan a document in Windows 8 and Windows 10.
- 50I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.