FAQs & Troubleshooting
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- 1When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 2Replace Roller
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Configuring frequently-used scan settings on your computer.
- 5Replace Pad
- 6Replace Parts
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9Can I scan to an Android™ Smartphone?
- 10"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 11Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 12My Brother machine sound level is high while scanning documents.
- 13Unusable Device
- 14Out of Memory
- 15The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 16What driver package format is supported by my Linux distribution?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Multifeed
- 20How to identify your Operating System (OS).
- 21Duplex (two-sided) scan
- 22Clean the Separation Pad
- 23Configure the Scan to Email Feature (Linux)
- 24Install PaperPort™ 12SE onto Windows 10.
- 25Changing scan settings in ControlCenter.
- 26How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 27Paper suitable for scanning
- 28Clean the Pick-up Roller
- 29Clean the scanner
- 30Uninstall the Brother Software and Drivers (Windows)
- 31Pre-Required Procedures (Linux)
- 32I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 33Windows 10 Support Information
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Document Jam
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Delete a network scanner entry. (Linux)
- 38Important points for specifying the scan area (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40Install Presto!® BizCard® onto Windows 10.
- 41What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 42Check the firmware version.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Open the Control Panel (For Windows)
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Machine Error
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Scan Unable
- 50Can I print from and scan to iPhone, iPod touch and iPad?