FAQs & Troubleshooting
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54 Results
- 1Load Documents Longer than Standard Size
- 2Load Business Cards
- 3Load a Plastic Card
- 4Load Documents
- 5How to identify your Operating System (OS).
- 6Load Standard Size Documents
- 7Save Scanned Documents on Your Computer
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Acceptable Documents
- 10Clean the Sensors
- 11Check the firmware version.
- 12Replace the Separation Pad
- 13Document Jam
- 14Update the Driver or Firmware for your Brother machine
- 15Scanning and Other Problems
- 16Reset the Usage Counters
- 17Replace the Pick Up Roller
- 18Reset Your Brother Machine
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Set Up the Brother Machine Using Remote Setup (Windows®)
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Card Jam
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Error and Maintenance Indications
- 26What driver package format is supported by my Linux distribution?
- 27What is Remote Setup?
- 28Where can I download Brother iPrint&Scan application for Mac?
- 29Uninstall the scanner driver. (Linux)
- 30Printing/ Scanning with a mobile device
- 31Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 32Uninstall the drivers. (macOS 13 or greater)
- 33Uninstall the Brother Software and Drivers (Windows)
- 34The scanning speed is slow when scanning from my machine. (Windows)
- 35Command List of brscan. (Linux)
- 36Uninstall Scan-key-tool. (Linux)
- 37Scan Using Bus Power Mode
- 38Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 39Change the General Settings Using Remote Setup
- 40Clean the Scanner and Rollers
- 41Check Supplies Replacement Cycle
- 42Check the Serial Number
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47Change the brscan5 scan settings using XSane (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Important points for specifying the scan area (Linux)
- 50Pre-Required Procedures (Linux)