FAQs & Troubleshooting
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54 Results
- 1Document Jam
- 2Error and Maintenance Indications
- 3Scanning and Other Problems
- 4Acceptable Documents
- 5How to identify your Operating System (OS).
- 6Load a Plastic Card
- 7Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Load Documents Longer than Standard Size
- 10Load Business Cards
- 11Load Documents
- 12Reset Your Brother Machine
- 13Set Up the Brother Machine Using Remote Setup (Mac)
- 14Uninstall the Brother Software and Drivers (Windows)
- 15What driver package format is supported by my Linux distribution?
- 16Pre-Required Procedures (Linux)
- 17Clean the Scanner and Rollers
- 18Reset the Usage Counters
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Card Jam
- 21Replace the Pick Up Roller
- 22Uninstall the drivers. (macOS 13 or greater)
- 23Uninstall the drivers. (macOS 10.14 - macOS 12)
- 24Configure the Scan to Email Feature (Linux)
- 25Delete a network scanner entry. (Linux)
- 26Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 27Check the Serial Number
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Command List of brscan. (Linux)
- 30Uninstall the scanner driver. (Linux)
- 31Scan Using Bus Power Mode
- 32Clean the Sensors
- 33Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 34Update the Driver or Firmware for your Brother machine
- 35Change the General Settings Using Remote Setup
- 36Save Scanned Documents on Your Computer
- 37Check the firmware version.
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39Change the brscan5 scan settings using XSane (Linux)
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41Uninstall Scan-key-tool. (Linux)
- 42Open the Control Panel (For Windows)
- 43Printing/ Scanning with a mobile device
- 44I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47Important points for specifying the scan area (Linux)
- 48What is Remote Setup?
- 49Scan Using Apple Image Capture
- 50Set Up the Brother Machine Using Remote Setup (Windows®)