FAQs & Troubleshooting
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120 Results
- 1Printing from a Windows PC or Mac
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3How do I turn the printer off?
- 4Installing the software
- 5What Android™ mobile application can I use?
- 6Using the Communication Settings (for Windows)
- 7The side margins are incorrect.
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 12My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 13Using the Device Settings (for Windows)
- 14Printing from an Android™ device
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16Which Bluetooth® profiles does the printer support?
- 17How to charge the rechargeable Li-ion battery
- 18Printing is not possible. (USB connection)
- 19How to install Brother software on a computer not connected to the Internet
- 20How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 21I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23Where can I find my Brother printer's serial number?
- 24I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 25This printer is not detected when establishing a Bluetooth® connection.
- 26How do I transfer templates to the printer?
- 27Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 28The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 29How do I uninstall the printer driver?
- 30How do I transfer label templates with P-touch Transfer Express?
- 31How to connect to an AC power outlet (optional)
- 32The print quality is poor, and the image is too light or dark.
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 39The latest printer driver was successfully installed, but the driver did not update correctly.
- 40When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 41I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 44How to connect to a DC power outlet (optional)
- 45How to install the rechargeable Li-ion battery (optional)
- 46P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)