FAQs & Troubleshooting
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163 Results
- 1The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 2The printer does not print from my mobile device or does not print correctly.
- 3Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 4I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 5I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 6Where can I find my Brother printer's serial number?
- 7I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 8How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 9The printer is not connected to my mobile device correctly.
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 12I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 13I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 14What do the indicator lights mean?
- 15The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 16(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17Where can I download the latest P-touch Editor for Mac?
- 18How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 19How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 20What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 23I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 24How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 25How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 26What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 27How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 28How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 29Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 30I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 31I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 32Can I change the barcode protocol inside the templates? (iPrint&Label)
- 33Using the Device settings (for Windows)
- 34How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 35The tape is ejected with the paper liner separated from the tape.
- 36When I try to print the printer information, the red lamp flashes and the print does not start.
- 37How do I charge the Li-ion battery?
- 38Printing is not possible. (USB connection)
- 39I cannot insert or remove the tape cassette.
- 40I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 41What is the compatible barcode protocol? (iPrint&Label)
- 42If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 47What tapes are suitable for QR code printing?
- 48A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 49How can I create a barcode label? (iPrint&Label)
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)