FAQs & Troubleshooting
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152 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2The scanning speed is slow when scanning from my machine. (Windows)
- 3Replace the Waste Toner Box
- 4Use Universal Print (Windows)
- 5I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 6The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 7Protect your Brother machine against unauthorised access over the network
- 8Adjust color settings by using the custom setting in the printer driver (Windows only)
- 9Uneven color density across the page
- 10I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12How to identify your Operating System (OS).
- 13What is the recommended paper?
- 14Reduce Toner Consumption
- 15Configure and use PC-FAX (CUPS) (Linux)
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17Access Web Based Management
- 18Media Type Mismatch or Media Mismatch
- 19Enable the Brother machine's network interface.
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Open the Status Monitor (Windows)
- 22Discover the MAC address of the Brother network card
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Paper is Jammed in the 2-sided Tray
- 25Ghosting images
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 28Check the Node Name of the Brother machine
- 29What is the default password for my Brother machine?
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32Can I send a print job to multiple machine email addresses using Email Print?
- 33Change the brscan5 scan settings using XSane (Linux)
- 34Check the remaining ink or toner level (Linux)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38Install the Brother Mobile Connect application (for mobile device)
- 39Cartridge Error
- 40What is the default password for my BRAdmin or Web Based Management?
- 41The color of your printouts is not what you expected
- 42Out of Memory/Print Data Full
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46Control Printer Driver settings (only available for Windows)
- 47Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49I cannot print from my computer via USB.
- 50The printer status is Offline or Paused.