FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Size Error DX or Size Error 2-sided
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Paper Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Use Universal Print (Windows)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Install the Brother Mobile Connect application (for mobile device)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10Toner specks
- 11Black lines down the page
- 12Cannot Detect
- 13What is the default password for my BRAdmin or Web Based Management?
- 14I cannot connect my machine to a Windows 11 computer via USB.
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18(Video) Remove Small Scraps of Paper Jammed in the ADF
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20(Video) Set up your Brother machine
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 232-sided Disable or 2-sided Disabled
- 24The printer status is Offline or Paused.
- 25Toner Low or Prepare New Toner Cartridge
- 26Drum !
- 27Lines across the page
- 28Ghosting images
- 29Control Printer Driver settings (only available for Windows)
- 30In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Export an address book and import it to another machine
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35Check the remaining ink or toner level (Linux)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37I cannot print using my Brother machine on a wired network (Windows/macOS)
- 38Set Telephone Line Compatibility for Interference and VoIP Systems
- 39Media Type Mismatch or Media Mismatch
- 40Delete print jobs from the print queue.
- 41How to identify your Operating System (OS).
- 42Change the printer driver settings (Windows)
- 43No Toner
- 44Out of Memory
- 45(Video) Paper is Jammed inside the Machine
- 46What is the recommended paper?
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I get a TS error when trying to print on a wireless network.
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network