FAQs & Troubleshooting
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262 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace Toner
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Jam Rear (With Video Instructions)
- 6Jam Inside (With Video Instructions)
- 7Image skewed
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13Jam 2-sided
- 14Replace Drum
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18My Brother machine could not be found over the network when I installed drivers on my PC.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Document Jam (With Video Instructions)
- 22Load paper in the paper tray
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Copied images or documents appear lighter or darker than the original document.
- 25What driver package format is supported by my Linux distribution?
- 26(Video) Update the Driver or Firmware for your Brother machine
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Size Error DX or Size Error 2-sided
- 30White spots or black spots at 94 mm (3.7 in.) intervals
- 31Toner specks
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Can I print from or scan to Android™ Smartphone?
- 35Print both sides of paper or a booklet automatically
- 36Drum End Soon
- 37The printer status is Offline or Paused.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Black toner marks across the page
- 40Faint
- 41Hollow print
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43What is Brother Web Connect?
- 44TONER ENDED
- 45Toner Low or Prepare New Toner Cartridge
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47Check the remaining ink or toner level (Linux)
- 48(Video) Set up your Brother machine
- 49(Video) Connect telephone line and power cords
- 50Combine multiple scanned documents into a single file with PaperPort™