FAQs & Troubleshooting
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191 Results
- 1(Video) Replace Toner
- 2Print both sides of paper or a booklet automatically
- 3Jam Inside (With Video Instructions)
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5Load paper in the paper tray
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7(Video) Load A4/Letter paper
- 8I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 9Document Jam (With Video Instructions)
- 10White lines down the page
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Jam Tray (With Video Instructions)
- 14(Video) Connect telephone line and power cords
- 15Can I print from or scan to Android™ Smartphone?
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17Toner Low or Prepare New Toner Cartridge
- 18Black toner marks across the page
- 19Lines across the page
- 20White lines, bands or ribbing across the page
- 21Faint
- 22Turn the Toner Save Mode on or off.
- 23(Video) Update the Driver or Firmware for your Brother machine
- 24Delete print jobs from the print queue.
- 25Size mismatch
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27(Video) Unpack your Brother machine
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Jam 2-sided
- 30White lines across the page
- 31Replace Drum
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Confirm that a FAX I sent was received correctly.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36The printer status is Offline or Paused.
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Manual Feed
- 39Out of Memory
- 40Drum End Soon
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Select Receive mode.
- 44TONER ENDED
- 45Drum !
- 46Print a report that will show a listing of faxes I sent and received.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48I cannot print from my computer via USB.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 50White spots or black spots at 94 mm (3.7 in.) intervals