FAQs & Troubleshooting
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- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2Load paper in the paper tray.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Change the number of times my Brother machine rings before it answers.
- 7Printing/ Scanning with a mobile device
- 8Replace Ink
- 9Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 11Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15The printer status is Offline or Paused.
- 16Use voice mail on the same line as my Brother machine.
- 17When I print, the pages are smudged with ink.
- 18Load envelopes into my machine
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Can I print from or scan to Android™ Smartphone?
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27The scanner cover support has come off. (With Video Instructions)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Document Jam
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33Out of Memory
- 34Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36My Brother machine does not feed the glossy paper or envelope from the manual feed slot.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Delete numbers stored in my Brother machine's Caller ID History.
- 41Store a Speed Dial number from my Brother machine's Caller ID History.
- 42No Ink Cartridge
- 43No Paper Fed
- 44I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46I'm using Macintosh. What is the PreScan option used for?
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Connect your Brother machine to your mobile device via a wireless router or access point.
- 49Delete print jobs from the print queue.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.