FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Control Printer Driver settings (only available for Windows)
- 3What driver package format is supported by my Linux distribution?
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the Paper Tray
- 6I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7Discover the MAC address of the Brother network card
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11Wrong Toner or Wrong Toner Cartridge
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 14Cannot Print ##
- 15Self-Diagnostic
- 16Cartridge Error
- 17Drum End Soon
- 18(Video) Paper is Jammed in the 2-sided Tray
- 19When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21The driver installation finished successfully but I cannot print. (Linux)
- 22Update the Driver or Firmware for your Brother machine
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 24Black lines down the page
- 25What is the default password for my Brother machine?
- 26I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 27A security warning appears when accessing Web Based Management via HTTPS.
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 30Check the remaining ink or toner level (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Command List of brscan. (Linux)
- 33Firewall port requirements of the Scan Key Tool (Linux)
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Toner Ended
- 38No Toner
- 39What is the recommended paper?
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 42Change the brscan5 scan settings using XSane (Linux)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47To install the printer driver easily using a tool. (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I get a TS error when trying to print on a wireless network.
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network