FAQs & Troubleshooting
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308 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Wrinkle
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16The color of your printouts is not what you expected
- 17Load paper in the paper tray
- 18Print on both sides of the paper (2-sided/duplex Printing).
- 19Adjust color settings by using the custom setting in the printer driver
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22What is Brother iPrint&Scan?
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25The printer status is Offline or Paused.
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27Color misregistration
- 28Uneven density appears periodically across the page
- 29Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 30Replace Drum
- 31Replace Toner
- 32White spots or hollow print
- 33Easy Scan to E-mail
- 34Set the Brother machine to prevent public access to certain features
- 35Print both sides of paper or a booklet automatically
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Curled or wavy
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Use voice mail on the same line as my Brother machine.
- 40Smudges on printed pages (Poor fixing)
- 41Toner scatter or toner stain
- 42Jam Rear
- 43Jam Tray 1 or Jam Tray
- 44Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 45Colored lines across the page
- 46Turn the Toner Save Mode on or off.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.