FAQs & Troubleshooting
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347 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Curled or wavy
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from or scan to Android™ Smartphone?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Configure and use the Scan to E-mail Server feature.
- 7What is Brother iPrint&Scan?
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Replace Fuser
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Replace Drum
- 12Confirm that a FAX I sent was received correctly
- 13Reset the network settings to the factory default (video instructions).
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Wrong Paper Size
- 18I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 19Configure and use PC-FAX (CUPS) (Linux)
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Printing/ Scanning with a mobile device
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24Remotely access my Brother machine to forward my faxes to another machine.
- 25When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 26Out of Memory
- 27Print on labels and envelopes from the MP tray.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 30The printer status is Offline or Paused.
- 31Can I use voice mail on the same line as my Brother machine?
- 32White spots or black spots at 3.7 in. (94 mm) intervals
- 33Jam Duplex
- 34Jam Inside
- 35Jam MP Tray
- 36Replace Toner
- 37All black
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41Configure and use the Scan to Network feature (For Windows)
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Size Error
- 47No Toner
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Cover is Open
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.