FAQs & Troubleshooting
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349 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4Load paper in the paper tray
- 5How do I load paper in paper tray#2?
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 9When I print, the pages are smudged with ink. What should I do?
- 10What is Brother iPrint&Scan?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17I cannot make borderless prints.
- 18Change the printer driver settings (Windows/macOS)
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 22The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25How do I adjust my Brother machine's tray use for copying and faxing?
- 26How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Replace Ink
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30How do I load envelopes into my machine?
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33How to identify your Operating System (OS).
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 38Can I restrict access to certain operations on my Brother machine?
- 39Print using only the black ink cartridge when the Color cartridges have run out.
- 40Is my Brother machine compatible with Windows Vista?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I cannot receive a color fax. Why?
- 44What driver package format is supported by my Linux distribution?
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Pre-Required Procedures (Linux)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Open the Status Monitor