FAQs & Troubleshooting
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228 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I use voice mail on the same line as my Brother machine?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 10How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Change the printer driver settings (Windows/macOS)
- 15How do I clear Machine Error 46?
- 16How do I load 10 x 15 Glossy paper into my machine?
- 17Can third party ink be used to refill the ink cartridges?
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Scan and save a document in PDF format (Scan to File)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30How many times will my Brother machine automatically redial a busy number?
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36What is Distinctive Ring and how do I program it?
- 37Why doesn't the machine answer when receiving a call?
- 38Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40How do I print envelopes?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 44How do I improve my Brother machine's copy quality?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49How do I know which side up my photo paper should be in the tray?
- 50The printer status is Offline or Paused.