FAQs & Troubleshooting
Popular |
112 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Toner
- 6Turn the Toner Save mode on or off
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Jam Inside
- 9Jam Tray
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Replace Drum
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Drum End Soon
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17Print Unable or Print Unable XX
- 18No Toner
- 19Drum !
- 20Out of Memory
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24How to identify your Operating System (OS).
- 25Unable to Scan / Scan Unable
- 26Change the printer driver settings (Windows/macOS)
- 27Fuser Error or Self-Diagnostic
- 28Cartridge Error
- 29TONER ENDED
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31What is the recommended paper?
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Delete print jobs from the print queue.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 39What is Toner Continue Mode?
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Select Receive mode.
- 42No Drum
- 43The printer status is Offline or Paused.
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Send a PC-FAX
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Can I use AirPrint with my Brother machine?
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50Toner Low