FAQs & Troubleshooting
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228 Results
- 1Which interface cable can I use?
- 2How do I transfer label templates with P-touch Transfer Express?
- 3Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.
- 4How do I transfer label or slip templates?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 8The power button does not light up.
- 9How do I install/change the label roll?
- 10Printing is not possible. (USB connection)
- 11Where can I download the latest P-touch Editor for Mac?
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13I got an error while installing the printer driver. (Linux®)
- 14I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 15How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 16How do I uninstall the printer driver?
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18What Android™ mobile application can I use?
- 19Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 20The paper settings specified from the server computer are not reflected on the client computer.
- 21When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 22How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 23How to open the Devices and Printers window
- 24How do I disable broadcasting the printer to AirPrint-compatible devices?
- 25The print is horizontally compressed and not shaped correctly.
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28What iOS mobile application can I use?
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 31Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 32Poor print quality when printing on narrow labels. (iPrint&Label)
- 33Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 34How do I reset network setting?
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37Creating a label with GIMP (Linux®)
- 38(Video) Small characters or thin lines are printed faintly.
- 39Can I change the barcode protocol inside the templates? (iPrint&Label)
- 40Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 41How to identify the printer's firmware version
- 42The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 43(Video) When I print many continuous labels, part of the label data is printed twice.
- 44When I print a long label or many labels continuously, printing suddenly stops.
- 45Labels are jammed in the machine or are not ejected correctly after printing.
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Can I use the app with my iPad? (iPrint&Label)
- 49While installing the P-touch application I got an error message: RegOpenKeyEx error!:5. What should I do?
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)