FAQs & Troubleshooting
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179 Results
- 1I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 2The printer status is Offline or Paused.
- 3Replace WT Box
- 4Replace Drum
- 5Load paper in the paper tray
- 6Replace Fuser
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Jam Inside
- 9Jam Tray / Jam Tray 1 / Jam Tray 2
- 10Turn the Toner Save Mode on or off.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13How to identify your Operating System (OS).
- 14Adjust color settings by using the custom setting in the printer driver
- 15Replace PF Kit xx
- 16Replace Belt
- 17Jam 2-sided
- 18Jam MP Tray
- 19Wrinkle
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Toner Low
- 23What can happen if the wrong paper is used in your machine.
- 24Disable the APIPA protocol.
- 25Print the Network Configuration Report.
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Jam Rear
- 28Replace Toner
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32What is Brother iPrint&Scan?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Print both sides of paper or a booklet automatically
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 36Drum !
- 37Drum End Soon
- 38What is the recommended paper?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Uninstall printer drivers (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Enable the Brother machine's network interface.
- 45My Brother machine could not be found over the network when I installed drivers on my PC.
- 46Can I print on transparencies e.g. for overhead projectors?
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 50I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.