FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed inside the Machine
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8(Video) Paper is Jammed in the MP tray
- 9(Video) Set up your Brother machine
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Use Universal Print (Windows)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Protect your Brother machine against unauthorised access over the network
- 15What driver package format is supported by my Linux distribution?
- 16I cannot find some option in the Printing preferences. (For Windows)
- 172-sided Disable or 2-sided Disabled
- 18The printer status is Offline or Paused.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 20What is the default password for my Brother machine?
- 21Add your Brother machine with AirPrint (macOS)
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23Discover the MAC address of the Brother network card
- 24Drum !
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29How to identify your Operating System (OS).
- 30Toner Low or Prepare New Toner Cartridge
- 31Poor fixing
- 32Toner specks
- 33Lines across the page
- 34Install the optional lower tray
- 35I cannot print full-page photos or images using Email Print.
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Check the remaining ink or toner level (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40I cannot print on a wireless (Wi-Fi) network (Mac)
- 41Media Type Mismatch or Media Mismatch
- 42Change the printer driver settings (Windows)
- 43Self-Diagnostic
- 44What is the default password for my BRAdmin or Web Based Management?
- 45When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47What is the recommended paper?
- 48When I print images, the quality is not good (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)