FAQs & Troubleshooting
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162 Results
- 1(Video) Load paper
- 2(Video) Replace Toner
- 3Jam Rear
- 4Load paper in the paper tray
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7(Video) Unpack your Brother machine
- 8(Video) Connect the power cord
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Replace Drum
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Jam Tray (1)
- 13What is Brother iPrint&Scan?
- 14(Video) Set up your Brother machine
- 15I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17Jam 2-sided
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19The printer status is Offline or Paused.
- 20Jam Inside (With Video Instructions)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Turn the Toner Save Mode on or off.
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 27Image skewed
- 28My Brother machine could not be found over the network when I installed drivers on my PC.
- 29Manual Feed
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Can I print from or scan to Android™ Smartphone?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35What is AirPrint?
- 36Change the printer driver settings (Windows/macOS)
- 37Print Unable or Print Unable XX
- 38Size Error DX or Size Error 2-sided
- 39Delete print jobs from the print queue.
- 40What is Toner Continue Mode?
- 41Print both sides of paper or a booklet automatically
- 42Add your Brother machine with AirPrint (macOS)
- 43Check the remaining ink or toner level (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.