FAQs & Troubleshooting
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88 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Toner
- 4Delete print jobs from the print queue.
- 5Jam Inside
- 6Jam Tray
- 7What do the LED indications mean?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The printer status is Offline or Paused.
- 10Toner Low
- 11Turn the Toner Save Mode on or off.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13No Paper
- 14Wrong Paper Type
- 15Cooling Down
- 16What is the recommended paper?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Change the printer driver settings (Windows/macOS)
- 19No Drum
- 20Cartridge Error
- 21Cover is Open
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23The Error LED is still on or flashing after I replace the drum unit with a new one.
- 24What is Toner Continue Mode?
- 25Print Unable or Print Unable XX
- 26No Toner
- 27Clean the Drum Unit.
- 28Drum !
- 29Out of Memory
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31The top cover of my Brother machine becomes hot.
- 32What is the difference between the toner cartridge and the drum unit?
- 33I'm having a problem with the print quality.
- 34When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37"Offline" appears on the Status Monitor.
- 38How to identify your Operating System (OS).
- 39Toner Ended
- 40Drum End Soon
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Clean the corona wire of the drum unit.
- 43Service Call
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46I cannot print from my computer via USB.
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48What driver package format is supported by my Linux distribution?
- 49Print command (cupswrapper) (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)