FAQs & Troubleshooting
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171 Results
- 1Paper Jam
- 2(Video) Load A4/Letter paper
- 3How to identify your Operating System (OS).
- 4Ink Low
- 5(Video) Fill the ink tanks
- 6"Offline" appears on the Status Monitor.
- 7Clean the Print Head from Your Brother Machine
- 8Print using only the black ink tank when the Color tanks have run out.
- 9Ink Box Full / InkBox Full
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Print as a Poster (Windows®)
- 12Unable to Print XX
- 13Cover is Open
- 14Reset Your Brother Machine
- 15Save Scanned Data to a Folder as a PDF File
- 16The printer status is Offline or Paused.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19(Video) Unpack your Brother machine
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Refill Ink
- 22Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 23Check the Print Quality
- 24Printing/ Scanning with a mobile device
- 25I cannot make borderless prints.
- 26Loading paper in the manual feed slot.
- 27No Paper / No Paper Fed
- 28One or more of my colors are not printing (blank).
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 32Cannot print after a Windows 10 update (June 2020)
- 33Correct the Paper Feed to Clear Vertical Lines
- 34The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36I cannot print from my computer via USB.
- 37Change the printer driver settings (Windows/macOS)
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42Check the Print Alignment from Your Brother Machine
- 43(Video) Set up your Brother machine
- 44(Video) Connect telephone line and power cords
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Unable to Scan / Scan Unable
- 48Clean the Paper Pick-up Rollers
- 49Paper Size Mismatch / Size Mismatch
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?