FAQs & Troubleshooting
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212 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Paper Jam
- 3I cannot make borderless prints.
- 4Can I print from or scan to Android™ Smartphone?
- 5Change the printer driver settings (Windows/macOS)
- 6Scan and save a document in PDF format (Scan to File)
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Replace Ink
- 11Pre-Required Procedures (Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Can third party ink be used to refill the ink cartridges?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16I'm using Macintosh. What is the PreScan option used for?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18The ink cartridges run out very quickly. Is there any reason for that?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28Which E-mail packages are compatible with ControlCenter3?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30Improve poor print quality.
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 34The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37How to identify your Operating System (OS).
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40The print speed is very slow when I use XML Paper Specification Printer Driver.
- 41When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 47Images of the thumbnail page from the media (memory) card won't print.
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)