FAQs & Troubleshooting
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120 Results
- 1Which brands of Ni-MH rechargeable batteries do you recommend?
- 2Where can I download the latest P-touch Editor for Mac?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5The screen ‘locks’, or the printer does not respond normally.
- 6(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7The printer stops while printing a label.
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How do I change the Language setting of the printer?
- 10I get an error message and cannot update the firmware. (Windows 10 or later)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12How do I clear the current format settings and/or the text on the display?
- 13A tape jam which cannot be cleared keeps occurring.
- 14The fabric tape became detached after washing.
- 15(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 16Printing is not possible. (P-touch Editor5.3 for Mac)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19The tape got jammed or stuck in the printer.
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21How do I uninstall the printer driver?
- 22(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 23How do I type symbols?
- 24How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 25Where can I find my Brother printer's serial number?
- 26How to install Brother software on a computer not connected to the Internet
- 27Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 28Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 29Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 32How do I change the style to italics?
- 33Why doesn't my printer turn on when the Power key is pressed?
- 34(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 35What type of fonts can I use?
- 36How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 37Label files saved previously are now empty.
- 38How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 39I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46How do I print vertically?
- 47How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 48I can no longer print from my computer, even though I was able to print previously.
- 49Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 50When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.