FAQs & Troubleshooting
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341 Results
- 101I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 102Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 103Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 104Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 105I keep getting the error message "Authenticate Err (Authentication error)".
- 106I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 107Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 108I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 109I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 110Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 111My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 112No Waste Toner
- 113Scan multiple pages into one file instead of each scan being saved as a separate file.
- 114Set up my Brother machine to forward the received faxes to another location.
- 115Carry out calibration to improve the color density
- 116I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 117Toner Low
- 118I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 119Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 120How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 121Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 122Drums End Soon/ Drum End Soon(X)
- 123What kind of memory can I use?
- 124Why doesn't the machine answer when receiving a call?
- 125Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 126I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 127What is the recommended paper?
- 128Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 129Uninstall the Brother Software and Drivers (Windows)
- 130Configure and use the Scan Key Tool (Linux)
- 131Cannot print after a Windows 10 update (June 2020)
- 132I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 133I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 134"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 135Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 136I cannot send a fax using PC-FAX (Windows 10)
- 137I cannot scan when using SELinux (Security-Enhanced Linux)
- 138I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 139How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 140Configure scan settings without administrator privileges (Linux)
- 141Set up your Brother machine on a wireless network.
- 142ControlCenter3 displays a blank screen at startup (Windows)
- 143Scan from the Brother iPrint&Scan application using Windows Phone.
- 144"Offline" appears on the Status Monitor.
- 145Install the built-in drivers (For Windows 8 and Windows 10)
- 146Print a web page from iPrint&Scan when using an Android™ mobile device.
- 147The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 148The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 149The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 150Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater