FAQs & Troubleshooting
![]() |
Latest |
168 Results
- 10119/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 10219/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 10318/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10413/05/2020How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 10513/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 10613/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 10713/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 10813/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 10916/04/2020How to use the Numbering function (P-touch Editor Lite)
- 11015/04/2020I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 11105/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 11209/12/2019I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 11309/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 11409/12/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 11509/12/2019Print free-length labels with the set length (Linux®)
- 11609/12/2019Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 11709/12/2019Can I set a different media width when using an OpenOffice template? (Linux®)
- 11809/12/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 11925/11/2019My printer will not print from the P-touch Address Book software.
- 12025/11/2019When I print many continuous labels, part of the label data is printed twice.
- 12121/11/2019I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 12220/11/2019When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 12317/10/2019"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 12416/10/2019How can I reset the printer?
- 12516/10/2019Uninstalling the printer drivers (Linux®)
- 12616/10/2019Adding a custom media size for continuous tape / roll (Linux®)
- 12716/10/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 12816/10/2019The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 12911/09/2019Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 13009/08/2019I cannot print and my printer is identified as an unknown device.
- 13123/07/2019How do I rotate objects? (P-touch Editor Lite)
- 13203/06/2019I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 13320/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 13413/03/2019The barcode on a printed PDF file cannot be read.
- 13512/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 13618/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 13711/01/2019My printer has suddenly stopped printing.
- 13825/06/2018Printed barcodes cannot be read.
- 13920/04/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 14005/04/2018Using P-touch Template Settings
- 14123/01/2018What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 14223/01/2018I selected the "Return Address Label", but nothing is displayed on the label. Why? (P-touch Address Book)
- 14311/01/2018Diagonal lines are distorted.
- 14411/01/2018Using the Device Settings (for Windows)
- 14511/01/2018Can I print out the printer settings?
- 14611/01/2018What do the indicator lights mean?
- 14711/01/2018How do I clean my printer?
- 14811/01/2018Labels are jammed in the machine or are not ejected correctly after printing.
- 14911/01/2018The printing has poor quality, white lines, or streaks.
- 15011/01/2018The message "Cassette not installed" is displayed on the print monitor screen. What should I do?