FAQs & Troubleshooting
Latest |
163 Results
- 10106/07/2020I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 10206/07/2020I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 10306/07/2020How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 10406/07/2020How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 10506/07/2020How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 10606/07/2020A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 10706/07/2020How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 10806/07/2020What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 10906/07/2020I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 11006/07/2020How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 11106/07/2020Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 11206/07/2020I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 11306/07/2020The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 11403/07/2020Installing the software
- 11516/06/2020The printed label contains blank horizontal lines.
- 11612/06/2020The battery will not charge.
- 11712/06/2020The tape got jammed or stuck in the printer.
- 11809/06/2020How can I print without displaying the print monitor screen?
- 11919/05/2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 12019/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 12119/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 12219/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 12318/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 12413/05/2020How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 12513/05/2020How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 12613/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 12713/05/2020There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 12813/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 12903/04/2020The tape is ejected with the paper liner separated from the tape.
- 13002/04/2020When I print symbols, they are garbled or corrupted. (P-touch Design&Print)
- 13131/03/2020The fabric tape became detached after washing.
- 13206/03/2020The tape does not feed properly or the tape gets stuck inside the machine.
- 13305/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 13419/02/2020When I try to print the printer information, the red lamp flashes and the print does not start.
- 13511/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 13606/12/2019The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 13721/11/2019I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 13811/09/2019Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 13924/07/2019What tapes are suitable for QR code printing?
- 14020/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 14112/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 14205/03/2019I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 14318/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 14429/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 14527/11/2018What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 14616/08/2018Can my printer use TZ/TZe tapes?
- 14704/07/2018Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 14820/06/2018How do I charge the Li-ion battery?
- 14920/06/2018Why doesn't my machine turn on when the Power button is pressed?
- 15020/04/2018When printing from an application, the application's "Collate" setting does not work correctly.