FAQs & Troubleshooting
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327 Results
- 5123/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 5217/03/2023Open the "Scanners and Cameras" and Properties.
- 5315/02/2023How to use Driver Deployment Wizard(only available for Windows)
- 5415/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5515/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 5614/02/2023Scan a document in Windows 8 and Windows 10.
- 5714/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 5813/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 5919/12/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6019/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 6119/12/2022Cannot Detect
- 6213/12/2022Open the Status Monitor
- 6313/12/2022How to identify your Operating System (OS).
- 6424/11/2022Create a Certificate Signing Request (CSR)
- 6524/11/2022Import a Certificate and Private Key
- 6615/11/2022Export the Certificate and Private Key
- 6725/10/2022Print Documents Securely Using SSL/TLS
- 6824/10/2022Install a Certificate on Your Brother Machine
- 6920/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7017/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 7127/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7226/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 7306/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 7430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7530/08/2022Print the Network Configuration Report
- 7622/08/2022Configure the Scan to Email Feature (Linux)
- 7716/08/2022Print as a Booklet Automatically (Windows)
- 7809/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7928/07/2022Update the Driver or Firmware for your Brother machine
- 8026/07/2022Configure and use the Scan Key Tool (Linux)
- 8119/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 8230/06/2022Check the Node Name of the Brother machine
- 8323/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8420/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 8520/06/2022Access Web Based Management
- 8609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8714/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8813/04/2022Uninstall the Brother Software and Drivers (Windows)
- 8911/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9011/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9107/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9201/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9301/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 9424/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 9524/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9617/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 9715/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9815/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 9910/11/2021Open the Control Panel (For Windows)
- 10014/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)