FAQs & Troubleshooting
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251 Results
- 51I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 52My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 53Scan using XSane or GIMP (Linux)
- 54I cannot send a fax using PC-FAX (Windows 10)
- 55Print command (LPR) (Linux)
- 56I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 57Scan a document using Brother iPrint&Scan. (macOS only)
- 58A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 59Windows 10 Support Information
- 60I cannot save a file downloaded from the Brother support website (For Windows)
- 61Check the firmware version.
- 62When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 63Delete print jobs from the print queue.
- 64Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 65I cannot find some option in the Printing preferences. (For Windows)
- 66The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 67I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 68What is Toner Continue Mode?
- 69I cannot start ControlCenter4.
- 70Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 71Locate files scanned with ControlCenter2 (For Macintosh)
- 72Scan Unable
- 73Configure a cover page for PC-FAX.
- 74Send a PC-FAX
- 75How do I make my faxed documents lighter or darker? (Fax Contrast)
- 76Change the printer driver settings (Windows/macOS)
- 77TONER ENDED
- 78NO TONER
- 79The printer status is Offline or Paused.
- 80My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 81Scan multiple pages into one file instead of each scan being saved as a separate file.
- 82Can I check the remaining life of my Brother machine's drum?
- 83No Paper
- 84I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 85MANUAL FEED
- 86I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 87When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 88Transfer faxes to the PC when my machine has a mechanical problem
- 89Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 90How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 91How can I clear the "Scanner Locked" error message?
- 92Out of Memory
- 93I am experiencing problems sending a fax.
- 94Envelope creases
- 95What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 96I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 97Configure the Scan to Email Feature (Linux)
- 98Paper size settings are unavailable when I print from OpenOffice (Linux)
- 99"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 100Can I use my Brother printer with a 64 bit Linux distribution? (Linux)