FAQs & Troubleshooting
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348 Results
- 51How do I factory reset the network settings?
- 52Uninstall the Brother Software and Drivers (Windows)
- 53How do I load envelopes into my machine?
- 54Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 55I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 56To install the printer driver easily using a tool. (Linux)
- 57"Offline" appears on the Status Monitor.
- 58Open the Control Panel (For Windows)
- 59Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 60I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 61Cannot print after a Windows 10 update (June 2020)
- 62I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 63I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 64I cannot save a file downloaded from the Brother support website (For Windows)
- 65Print a web page from iPrint&Scan when using an Android™ mobile device.
- 66Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 67Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 68I still receive the error message "Paper Jam" after I removed the jammed paper.
- 69Discover the MAC address of the Brother network card
- 70Can I print from or scan to Android™ Smartphone?
- 71I cannot print from my computer via USB.
- 72How do I clear the message "Cannot Detect" from the display?
- 73When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 74When I make a copy the image or text is cut off. What can I do?
- 75Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 76When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 77Can I restrict access to certain operations on my Brother machine?
- 78When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 79Wrong Paper Size
- 80Print using only the black ink cartridge when the Color cartridges have run out.
- 81Is my Brother machine compatible with Windows Vista?
- 82Which E-mail packages are compatible with ControlCenter3?
- 83Can third party ink be used to refill the ink cartridges?
- 84I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 85When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 86Scan a document using "Scanner and Camera Wizard" in Windows XP
- 87Clear the paper jam.
- 88Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 89When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 90Configure the Scan to Email Feature (Linux)
- 91I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 92When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 93Install PaperPort™ 12SE / 14SE onto Windows 10.
- 94Install FaceFilter Studio onto Windows 10.
- 95When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 96Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 97Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 98Open the "Scanners and Cameras" and Properties.
- 99Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 100I can print but cannot scan via network. (For Mac)