FAQs & Troubleshooting
![]() |
Latest |
112 Results
- 5119/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5207/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5308/09/2016Unable to Scan / Scan Unable
- 5415/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 5508/06/2016Windows 10 Support Information
- 5631/03/2016Jam Inside
- 5731/03/2016Jam Tray
- 5825/03/2016A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 5925/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6025/03/2016I cannot view the HTML format manual (web manual).
- 6125/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6225/03/2016What is the difference between the toner cartridge and the drum unit?
- 6325/03/2016Can I use AirPrint with my Brother machine?
- 6425/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6525/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 6625/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6725/03/2016Can I print from or scan to Android™ Smartphone?
- 6825/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6924/03/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 7024/03/2016Print Unable or Print Unable XX
- 7124/03/2016TONER ENDED
- 7224/03/2016Is my Brother machine compatible with third party print servers?
- 7324/03/2016I cannot scan via USB. (Mac OS X)
- 7424/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 7524/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 7624/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 7724/03/2016Scan a document in Mac OS X 10.7.
- 7824/03/2016Drum End Soon
- 7927/07/2015I'm having an issue with the print quality.
- 8018/06/2015The keys on the control panel do not respond or triple beep when I press them.
- 8127/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8212/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8319/09/2014Why doesn't my Brother machine have a dial tone?
- 8418/08/2014Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 8512/08/2014Confirm that a FAX I sent was received correctly.
- 8608/08/2014Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8708/08/2014What is the recommended paper?
- 8801/08/2014The faxes I send are always received with a black vertical line down the page.
- 8931/07/2014I am having a problem receiving faxes.
- 9031/07/2014I am experiencing problems sending a fax.
- 9125/07/2014Replace Drum
- 9204/07/2014Set the date and time.
- 9326/06/2014Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 9416/05/2014"Offline" appears on the Status Monitor.
- 9520/02/2014Check the firmware version.
- 9621/11/2013Fuser Error or Self-Diagnostic
- 9727/09/2013I can see some steam or moisture from the vents when printing.
- 9825/04/2013Verify if the Brother machine has a dial tone
- 9925/04/2013Out of Memory
- 10008/04/2013I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.