FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Uneven color density across the page
- 52Toner Low
- 53Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 54Update the Driver or Firmware for your Brother machine
- 55Control Printer Driver settings (only available for Windows)
- 56My Brother machine has no power.
- 57When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 58Where can I find my Brother machine's serial number?
- 59I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 60When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 61A security warning appears when accessing Web Based Management via HTTPS.
- 62Can I send a print job to multiple machine email addresses using Email Print?
- 63I cannot install Brother drivers on Debian 10 or later (Linux)
- 64What driver package format is supported by my Linux distribution?
- 65Cannot print after a Windows 10 update (June 2020)
- 66Check the remaining ink or toner level (Linux)
- 67My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 68The downloaded driver's name is different from my machine's name. (Linux)
- 69Large characters are printed incorrectly. (Linux)
- 70The driver installation finished successfully but I cannot print. (Linux)
- 71Wireless setup is requesting a WPS PIN to complete the setup
- 72I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 73I am unable to print from a client PC to a printer on a print server. (Linux)
- 74Wrong Toner Cartridge
- 75I get a TS error when trying to print on a wireless network.
- 76I cannot print on a wireless (Wi-Fi) network (Windows)
- 77How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 78The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 79Access Web Based Management *
- 80I cannot save a file downloaded from the Brother support website (For Windows)
- 81Check the firmware version.
- 82Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 83Open the Status Monitor (Windows)
- 84Paper is Jammed in the Manual Feed Slot *
- 85What is the difference between the toner cartridge and the drum unit?
- 86The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 87How to identify your Operating System (OS).
- 88I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 89Important points you need to confirm before configuring your Brother machine for a wireless network.
- 90Print the WLAN Report *
- 91Load and Print Paper in the Manual Feed Slot *
- 92Discover the MAC address of the Brother network card
- 93Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 94Adjust color settings by using the custom setting in the printer driver (Windows only)
- 95Change the printer driver settings (Windows)
- 96Cannot Print ##
- 97I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 98Missing thin lines in images
- 99Clean the Paper Pick-up Rollers *
- 100Color offset