FAQs & Troubleshooting
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128 Results
- 5130/07/2018I cannot print from my computer via network. (For Windows)
- 5205/07/2018Windows 7 Support Information
- 5327/10/2017I cannot print from my computer via network. (For Macintosh)
- 5425/03/2016What is the difference between the toner cartridge and the drum unit?
- 5525/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5625/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5725/03/2016What is the Network Shared printing?
- 5825/03/2016Can I print from or scan to Android™ Smartphone?
- 5925/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6024/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6123/03/2016What can happen if the wrong paper is used in your machine.
- 6210/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6323/02/2015What do the LED indications mean?
- 6427/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6525/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6715/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6814/05/2013Printouts have toner specks.
- 6913/05/2013Printouts have a curl or wave.
- 7010/05/2013Printouts have wrinkles or creases.
- 7110/05/2013Black toner marks appear across the page.
- 7210/05/2013White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 7310/05/2013White lines appears down the page.
- 7410/05/2013Lines appears across the page.
- 7510/05/2013White lines appear across the page.
- 7610/05/2013How can I clean the corona wire of the drum unit?
- 7709/05/2013Printouts are with gray background.
- 7809/05/2013Printouts are faint.
- 7909/05/2013Replace the toner cartridge
- 8009/05/2013How do I clear paper jams?
- 8108/05/2013The image is ghosted.
- 8201/05/2013The printed letters are slanted, positioned incorrectly.
- 8326/04/2013White spots appear in areas of dense black printing.
- 8426/04/2013Vertical black lines appear on the printout.
- 8525/04/2013Print a Printer Settings page.
- 8625/04/2013Output sheets are completely black.
- 8708/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 8820/03/2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8920/03/2012The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 9020/03/2012Drum Life End Soon
- 9116/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9216/11/2011How can I activate/deactivate the Toner Save Mode?
- 9302/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9426/09/2011Print on both sides of the paper.
- 9522/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9626/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9715/06/2010I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 9810/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 9912/03/2010The paper is skewed when it's printed.
- 10029/10/2009How can I change the printer settings?