FAQs & Troubleshooting
![]() |
Popular |
235 Results
- 51I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 52Clean the drum unit
- 53I cannot install Brother drivers on Debian 10 or later (Linux)
- 54Cannot print after a Windows 10 update (June 2020)
- 55When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 56The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 57Scan Unable xx
- 582-sided Disable or 2-sided Disabled
- 59TONER ENDED
- 60I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 61White lines across the page
- 62Reset the network settings to the factory default
- 63Check the remaining ink or toner level (Linux)
- 64Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 65Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 66Combine multiple scanned documents into a single file with PaperPort™
- 67Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 68Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 69Print on envelopes, labels, or thick paper from the manual feed slot.
- 70Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 71I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 72Clean the paper pick-up roller
- 73Image skewed
- 74I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 75Where can I download Brother iPrint&Scan application for Mac?
- 76I cannot print on a wireless (Wi-Fi) network (Windows)
- 77Connect your Brother machine to your mobile device via a wireless router or access point.
- 78How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 79Printing/ Scanning with a mobile device
- 80Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 81What is Toner Continue Mode?
- 82Change the printer driver settings (Windows/macOS)
- 83What is the recommended paper?
- 84Delete a network scanner entry. (Linux)
- 85Connect the power cord
- 86I can print but cannot scan via network. (For Windows)
- 87Add your Brother machine with AirPrint (macOS)
- 88What driver package format is supported by my Linux distribution?
- 89I cannot print using my Brother machine on a wireless network (Mac)
- 90What kind of envelopes and labels are recommended for printing?
- 91Protect your Brother machine against unauthorised access over the network
- 92What is AirPrint?
- 93Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 94Discover the MAC address of the Brother network card
- 95When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 96Smudges on printed pages (Poor fixing)
- 97White spots or black spots at 94 mm (3.7 in.) intervals
- 98Toner specks
- 99How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 100What is the difference between the toner cartridge and the drum unit?