FAQs & Troubleshooting
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288 Results
- 51I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 52One or more of my colors are not printing (blank). What can I do?
- 53Replace Ink
- 54My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 55How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 56When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 57Can I adjust the Sleep Mode setting?
- 58When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 59Set up your Brother machine on a wireless network.
- 60I cannot print using my Brother machine on a wireless network (Mac)
- 61ControlCenter3 displays a blank screen at startup (Windows)
- 62I cannot save a file downloaded from the Brother support website (For Windows)
- 63The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 64Print a web page from iPrint&Scan when using an Android™ mobile device.
- 65Can I use AirPrint with my Brother machine?
- 66How to identify your Operating System (OS).
- 67Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 68What is the Network Shared printing?
- 69I cannot print from my computer via USB.
- 70Change the printer driver settings (Windows/macOS)
- 71The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 72Scan multiple pages into one file instead of each scan being saved as a separate file.
- 73Where can I get FaceFilter Studio and what can I do with this application?
- 74Is my Brother machine compatible with Windows Vista?
- 75What is Infrastructure mode?
- 76What is Ad-hoc mode?
- 77I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 78When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 79Scan a document into ScanSoft™ PaperPort™ 11SE
- 80Can third party ink be used to refill the ink cartridges?
- 81When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 82Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 83When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 84When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 85How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 86I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 87I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 88When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 89While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 90My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 91I cannot install Brother drivers on Debian 10 or later (Linux)
- 92The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 93I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 94Uninstall the scanner driver. (Linux)
- 95Uninstall Scan-key-tool. (Linux)
- 96How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 97Print command (cupswrapper) (Linux)
- 98How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 99"Offline" appears on the Status Monitor.
- 100Open the Control Panel (For Windows)