FAQs & Troubleshooting
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- 51Send a fax using PC-FAX with LPD/LPRng (Linux)
- 52Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 53I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 54Scan a document using Brother iPrint&Scan. (macOS only)
- 55A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 56I cannot view the HTML format manual (web manual).
- 57What is the difference between the toner cartridge and the drum unit?
- 58I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 59Scan a document and e-mail it as an attachment. (For Windows)
- 60Scan a document and e-mail it as an attachment (For Macintosh)
- 61Scan and save a document in PDF format for Windows (Scan to File)
- 62Clean the Drum Unit.
- 63When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 64When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 65Uninstall the drivers. (macOS 13 or greater)
- 66Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 67Where can I find my Brother machine's serial number?
- 68Clean the corona wire of the drum unit.
- 69Uninstall the Brother Software and Drivers (Windows)
- 70I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 71I cannot install the Brother printer driver (macOS 11 or later)
- 72Check the firmware version.
- 73How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 74A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 75"Offline" appears on the Status Monitor.
- 76Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 77I cannot find some option in the Printing preferences. (For Windows)
- 78Open the Control Panel (For Windows)
- 79I can see some steam or moisture from the vents when printing.
- 80Open the "Scanners and Cameras" and Properties.
- 81Can I use AirPrint with my Brother machine?
- 82What is Toner Continue Mode?
- 83A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 84The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 85Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 86Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 87Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 88The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 89Can I print from or scan to Android™ Smartphone?
- 90When I scan a document using ControlCenter, the scanned file size is too big.
- 91Is my Brother machine compatible with third party print servers?
- 92Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 93Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 94Why doesn't my Brother machine have a dial tone?
- 95I cannot scan via USB. (Mac OS X)
- 96I'm having an issue with the print quality.
- 97Check the remaining life of my Brother machine's drum.
- 98How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 99Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 100Toner Low