FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Delete print jobs from the print queue.
- 52What is the difference between the toner cartridge and the drum unit?
- 53How to identify your Operating System (OS).
- 54Important points you need to confirm before configuring your Brother machine for a wireless network.
- 55I cannot print from my computer via USB.
- 56Change the printer driver settings (Windows)
- 57Self-Diagnostic
- 582-sided Disable or 2-sided Disabled
- 59What is the default password for my BRAdmin or Web Based Management?
- 60My Brother machine has no power.
- 61Drum !
- 62When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 63Drum End Soon
- 64The scanning speed is slow when scanning from my machine. (Windows)
- 65Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 66I cannot connect my machine to a Windows 11 computer via USB.
- 67My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 68Large characters are printed incorrectly. (Linux)
- 69Check the firmware version.
- 70Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 71Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 72Where can I find my Brother machine's serial number?
- 73Ghosting images
- 74What is the default password for my Brother machine?
- 75A security warning appears when accessing Web Based Management via HTTPS.
- 76I cannot print full-page photos or images using Email Print.
- 77Can I send a print job to multiple machine email addresses using Email Print?
- 78Where can I download Brother iPrint&Scan application for Mac?
- 79Wireless setup is requesting a WPS PIN to complete the setup
- 80Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 81I get a TS error when trying to print on a wireless network.
- 82I cannot print on a wireless (Wi-Fi) network (Windows)
- 83I cannot print on a wireless (Wi-Fi) network (Mac)
- 84Access Web Based Management *
- 85I cannot save a file downloaded from the Brother support website (For Windows)
- 86Install the Brother Mobile Connect application (for mobile device)
- 87Protect your Brother machine against unauthorised access over the network
- 88Open the Status Monitor (Windows)
- 89I cannot find some option in the Printing preferences. (For Windows)
- 90Open the Control Panel (For Windows)
- 91Print the WLAN Report *
- 92Discover the MAC address of the Brother network card
- 93Cannot Print ##
- 94No Toner
- 95Cannot Detect
- 96Clean the Paper Pick-up Rollers *
- 97Clean the Drum Unit *
- 98In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 99Out of Memory
- 100Toner specks