FAQs & Troubleshooting
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201 Results
- 51Locate files scanned with ControlCenter2 (For Macintosh)
- 52When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 53Clean the paper pick-up roller.
- 54Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 55Toner Low or Prepare New Toner Cartridge
- 56Drum Error (Drum!)
- 57What kind of paper can I use?
- 58Jam Rear
- 59White lines, bands or ribbing across the page
- 60White lines across the page
- 61When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 62Print command (LPR) (Linux)
- 63Uninstall the scanner driver. (Linux)
- 64I am unable to print from a client PC to a printer on a print server. (Linux)
- 65I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 66My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 67Configure and use the Scan Key Tool (Linux)
- 68My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 69The driver installation finished successfully but I cannot print. (Linux)
- 70Uninstall Scan-key-tool. (Linux)
- 71Print command (cupswrapper) (Linux)
- 72I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 73I cannot save a file downloaded from the Brother support website (For Windows)
- 74"Offline" appears on the Status Monitor.
- 75Check Connection
- 76The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 77I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 78Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 79Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 80The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 81Scan Unable
- 82I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 83When I scan a document using ControlCenter, the scanned file size is too big.
- 84Print Unable
- 85CARTRIDGE ERROR
- 86How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 87I cannot scan via USB. (Mac OS X)
- 88Can I check the remaining life of my Brother machine's drum?
- 89How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 90MANUAL FEED
- 91Scan a document into PaperPort™ using the TWAIN driver
- 92Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 93Scan a document in Mac OS X 10.6.
- 94The keys on the control panel do not respond.
- 95Out of Memory
- 96Drum End Soon
- 97Toner specks
- 98What is the recommended paper?
- 99Black lines down the page
- 100All black