FAQs & Troubleshooting
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165 Results
- 1What methods can I use to configure wireless settings?
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3What Android™ mobile application can I use?
- 4Use Remote Update to download files to your printer from an FTP server
- 5My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 6How do I connect the printer and my mobile device via Bluetooth®?
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 9Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 10This printer is not detected when establishing a Bluetooth® connection.
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 13Adding a custom media size for continuous roll (Linux®)
- 14When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 15The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 16I cannot connect my printer to a Windows 11 computer via USB.
- 17When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 18Where can I find the printer's network settings, such as IP address?
- 19I cannot connect my machine to the wireless network.
- 20I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 23When printing from an application, the application's "Collate" setting does not work correctly.
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25How to identify your Operating System (OS) for Windows or Mac
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29How to charge the rechargeable Li-ion battery
- 30How do I transfer label templates with P-touch Transfer Express?
- 31How do I clean my machine?
- 32How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 33How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 36When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 37What do the indicator lights mean?
- 38How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 39I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 40How to use the Paper Size Setup (for Windows)
- 41The printed label length is not as expected.
- 42How to open the Devices and Printers window
- 43Printed paper contains streaks or paper is not fed correctly.
- 44How do I connect the printer to my computer via Wi-Fi® using an access point?
- 45What is the JPEG printing and how can I use it?
- 46How to identify the printer's firmware version
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48The print quality is poor.
- 49How do I reset Wi-Fi® setting?
- 50The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)