FAQs & Troubleshooting
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142 Results
- 1How do I transfer label or slip templates?
- 2What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 3How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 4Printing is not possible. (USB connection)
- 5Creating a label with GIMP (Linux®)
- 6How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8Creating a label with OpenOffice (Linux®)
- 9The LED indicator or the LCD is not lit.
- 10What Android™ mobile application can I use?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How to install the rechargeable Li-ion battery
- 13How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 14How to identify your Operating System (OS) for Windows or Mac
- 15How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 16Where can I find my Brother printer's serial number?
- 17What iOS mobile application can I use?
- 18The paper settings specified from the server computer are not reflected on the client computer.
- 19How do I print vertical text? (P-touch Editor 5.x for Windows)
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21Can I print out the printer information?
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23How to delete the registry information and files related to the printer driver
- 24How do I insert/change the paper or label roll?
- 25How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 26I cannot print from RedHat or CentOS. (Linux®)
- 27When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 30How to charge the rechargeable Li-ion battery
- 31How to connect to an AC power outlet (Optional)
- 32What do the indicator lights mean?
- 33How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 34How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 36I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 37Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 38How do I initialize and clear the printer to factory default settings?
- 39I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 40I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 41Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 42When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 43How to use the Paper Size Setup (for Windows)
- 44How to open the Devices and Printers window
- 45Printed paper contains streaks or paper is not fed correctly.
- 46Using the Device Settings (for Windows)
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 49Will my printer automatically turn itself off?
- 50How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)